Privacy Policy

At Serene Beach Villa (referred to as “we,” “us,” or “our”), we value your trust and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and handle your personal data when you visit our website, communicate with us, or stay at our property on Gili Trawangan, Indonesia.

1. Information We Collect

To provide our hospitality services, we may collect the following types of information:

• Identity & Contact Details: Full name, title, nationality, date of birth, passport or national ID details (required for guest registration under Indonesian law), email address, phone number, and physical billing address.
• Reservation & Stay Details: Arrival and departure dates, room preferences, dietary requirements, flight/fast-boat arrival details, and special service requests.
• Financial & Payment Information: Payment card details (processed securely through authorized third-party payment gateways; we do not store full credit card numbers on our local servers).
• Website Usage & Device Data: IP address, browser type, device information, operating system, pages visited, and browsing behavior gathered via cookies and analytics tools.

2. How We Use Your Information

We process your personal information only for legitimate hospitality and business purposes, including:

• Managing Reservations: Processing bookings, verifying identity, sending confirmation emails, and coordinating island transfers.
• Enhancing Your Stay: Personalizing room amenities, fulfilling special dining or activity requests, and ensuring seamless guest services.
• Communication: Responding to inquiries, sending pre-arrival information, and providing post-stay receipts or feedback requests.
• Legal Compliance: Fulfilling reporting and guest registration obligations required by local Indonesian immigration and hospitality authorities.
• Website Optimization: Improving our site speed, user experience, and digital security.

3. Disclosure & Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted partners under strict confidentiality:

• Service Providers: Authorized third-party partners who provide secure payment processing, property management software, and booking engines.
• Local Logistics Partners: Island transport operators (e.g., fast boat or horse-cart services) solely to arrange your travel logistics upon request.
• Legal & Regulatory Authorities: When required by applicable Indonesian laws, court orders, or governmental regulations.

4. Data Security & Storage

We implement appropriate technical, administrative, and physical security measures to safeguard your data against unauthorized access, loss, alteration, or disclosure.

Your data is retained only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, or comply with legal and tax retention requirements.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance browsing performance, remember your preferences, and understand traffic trends. You can manage or disable cookies through your personal browser settings; however, doing so may affect certain website features or booking functionality.

6. Your Rights

Subject to Indonesian Personal Data Protection regulations (Law No. 27/2022) and applicable international standards, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate, incomplete, or outdated information.
• Request the deletion or restricted processing of your data, subject to legal record-keeping requirements.
• Withdraw consent for optional communications or marketing at any time.

To exercise any of these rights, please reach out to our team using the contact details below.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal frameworks. Any revisions will be published directly on this page with an updated effective date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is managed, please contact: